(The following information is for reference only. Please note that the information provided may be changed at any time.)

If you would like to learn about the services for settlement of claims of comprehensive insurance for people coming to China of Ping An Life Insurance Company Of China, Ltd., please read this guide carefully.

1. Procedure for settlement of claims:

(1) Normative procedure for settlement of claims after the occurrence of insured incidents:
Submit your claim to Branch of Ping An Life Insurance Company Of China, Ltd.
(2) Hotlines for consultation:
Hotlines for customer service consultation & submission of claims of Branch of Ping An Life Insurance Company Of China, Ltd. Working time is Monday to Friday 8:30am-12:00pm, 13:30am-17:30pm.f

2. Documents to be presented for settlement of claims:

(1) Group term life insurance of one year
A. Copy of passport of the insured;
B. Disability assay certificate in case the insured is disabled (provided by judicial or labor department);
C. Death certificate of the insured;
D. Proof of accident provided by the communications department of the police in case an traffic accident occurs;
E. Copy of the beneficiary’s identity proof in case the insured is dead;
F. Insurance distribution program signed and ratified by the beneficiary in death compensation;
G. Copy of the insurance card of the insured.

(2) Annexed medical treatment to group accidental injury
A. Copy of passport of the insured;
B. Process of the accident and its proof (A proof of accident provided by the communications department of the police has to be presented in case a traffic accident occurs);
C. Diagnoses certificate and the medical records and medical examination receipt, diagnoses with medical charge, assist examination record of ultrasonic, CT, X-ray, nuclear and magnetic etc.
D. Copy of the insurance card of the insured.

(3) Group medical treatment in hospital
A. Copy of passport of the insured;
B. Process of the accident and its proof;
C. Original copy of diagnoses certificate and receipt and detailed documents for hospitalization;
D. Copy of the insurance card of the insured.

(4) Account number of the insured or the school in designated bank and the signature or school’s seal is to be
annexed to each of the claim settling documents.
Notes:
1. Where in one insured incident, the insured has to be treated in two or more hospitals, diagnoses certificate from those aforesaid hospitals and the medical records and other documents in respect thereof shall be presented.
2. The hospitals for treatment shall be limited to the public hospitals within the territory or mainland of P.R.C.
3. After the insurance company settles a claim, dividable medical charge bill sealed by the insurance company and the indemnity will be sent to the applicant so as to compensate the remaining medical charge.
4. Application of Nursing Fee:
(1) Materials the insured is required to submit: Receipt of nursing fee issued by the hospital;
(2) Materials required from the applicant’s working unit: Receipt of nursing fee issued by the hospital or
letter of identification with nurse’s signature and official seal of the unit of applicant.
5. Materials sent to: Project Group for Foreign Students Coming to China at Ping An Life Insurance Company Of China, Ltd.